Effective Date: [JUNE 24, 2025]
Last Reviewed: [JUNE 24, 2025]
This Privacy Policy (“Policy”) describes how NvPR LLC (“NvPR,” “we,” “our,” or “us”), a subsidiary of Nova V Holdings LLC, collects, uses, shares, and safeguards your personal information when you visit our website, use our services, or stay at one of our short-term rental properties (collectively, the “Services”). By using our Services, you agree to the terms of this Policy.
1. Scope of This Policy
This Policy applies to all individuals who interact with NvPR, including guests, website visitors, and vendors. We comply with applicable privacy laws including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and other relevant U.S. and international data privacy regulations.
2. Information We Collect
We may collect the following types of personal information:
- Identity & Contact Information: Name, email, mailing address, government-issued identification (where required by law).
- Booking Information: Dates of stay, number of guests, preferences, and any communication related to your reservation.
- Payment Information: Card details (processed through secure third-party gateways), billing addresses, and payment history.
- Technical Data: IP address, browser type, device identifiers, pages visited, and usage patterns collected through cookies or tracking tools.
- Voluntary Sensitive Data: Accessibility or health-related requests, dietary restrictions (only when voluntarily provided).
3. How We Use Your Information
We use the data we collect to:
- Process reservations and deliver guest services
- Communicate with you before, during, and after your stay
- Improve our Services, website functionality, and customer experience
- Send relevant updates, promotions, and news (with your consent)
- Ensure safety, prevent fraud, and comply with legal obligations
We do not sell your personal information. Data is shared only with trusted service providers under strict confidentiality agreements.
4. Legal Bases for Processing
Where applicable under laws like the GDPR, we process personal data under the following legal bases:
- Your consent
- Performance of a contract (e.g., your booking)
- Legal obligations (e.g., tax reporting, guest ID verification)
- Our legitimate interests, such as improving services and ensuring security, provided these do not override your rights
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable essential functionality
- Analyze user behavior and website performance
- Personalize user experiences
- Deliver marketing content with your consent
You can control cookie settings in your browser. Where required by law, we request your consent before placing non-essential cookies.
6. Sharing Your Information
We only share personal data as necessary with:
- Booking platforms and payment processors
- Website and IT infrastructure providers
- Cleaning, maintenance, and guest-service contractors
- Legal, financial, and compliance advisors
All third parties are contractually required to protect your information and comply with relevant data protection laws.
7. International Data Transfers
If you access our Services from outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions where our service providers operate. We use legally approved safeguards (e.g., Standard Contractual Clauses) when transferring data across borders.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Fulfilling your reservation
- Meeting legal, accounting, and regulatory requirements
- Resolving disputes and enforcing agreements
When data is no longer needed, we delete or anonymize it securely.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion or restrict processing
- Withdraw consent at any time (where processing is based on consent)
- Object to the processing of your data for certain purposes
- Request portability of your personal data
To exercise your rights, email us at info@nvpuertorico.com. We may need to verify your identity before fulfilling your request.
10. Data Security
We implement industry-standard technical and organizational safeguards to protect your personal information, including:
- SSL encryption for data in transit
- Secure servers and limited access controls
- Regular monitoring for vulnerabilities
While we follow best practices, no system is 100% secure. We continuously review our security protocols to protect your information.
11. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that personal information has been collected from someone under 18, we will delete it immediately.
12. Third-Party Links
Our website may include links to third-party websites or applications. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, our business practices, or Services. When we do, we will update the “Effective Date” at the top of the Policy. Material changes will be clearly communicated.
Your continued use of our Services after changes are posted constitutes your acceptance of the updated Policy.
14. Governing Law, Venue & Dispute Resolution
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, where NvPR’s parent company, Nova V Holdings LLC, is registered, and the laws of the Commonwealth of Puerto Rico, where NvPR operates.
To the fullest extent permitted by law, any disputes or claims related to this Policy or your use of the Services shall be resolved by confidential, binding arbitration administered by the American Arbitration Association. Arbitration shall be conducted in San Juan, Puerto Rico, or remotely, at the discretion of NvPR.
Each party shall bear its own costs unless otherwise determined. Class action and collective claims are explicitly waived. You also have the right to contact your applicable data protection authority to lodge a formal complaint.