FAQ
Your Comfort, Our Priority
How far is the property from the beach, airport, and major attractions?
Yes. We carefully choose locations in safe, walkable neighborhoods. Guests have felt comfortable both day and night.
Is it safe to stay in the area?
Yes, our properties are in secure and walkable neighborhoods. Guests consistently mention feeling safe and comfortable both day and night.
Is there a grocery store or pharmacy nearby?
Yes, you’ll find a supermarket, 24/7 convenience stores, and pharmacies all within a 5–10 minute radius. We include their locations in our welcome guide.
Can I explore without a car?
Yes, Uber works well in San Juan and surrounding areas. If you’re planning day trips or remote beach visits, a rental car is best.
Where can I shop nearby?
There are local shops, souvenir stands, and major shopping centers nearby — like Plaza Las Américas & Old San Juan which about are 15 minutes away.
Is early check-in or late checkout available?
Based on availability. Message us and we’ll try to accommodate your travel plans.
Is there a cleaning fee?
Yes, each booking includes a one-time cleaning fee to ensure the space is spotless and ready for your stay.
Do you allow parties or events?
No, we do not allow parties or unregistered guests to maintain peace and cleanliness for all guests and neighbors.
Can I book if I don’t have a government ID or verified profile?
For safety, all guests must have a verified profile with a government-issued ID on Airbnb to book with us.
What if something breaks or I need help during my stay?
We’re available 24/7 for urgent issues and typically respond to messages within 30 minutes. Just send us a quick message through Airbnb.